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BK One, Gurgaon
Contact No : 0124 - 4261010
Email : corporate@bkone.co.in
Website : www.bkone.co.in
Courses
Comprehensive Call Centre Training
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Category : Call Centre Training
Degree : Certificate
Mode : Full Time
Medium : Campus
Level : Certification

Courses Offered :- Introduction to Call Centres Call Centre Terminology MIS & CRM Mock Calls Situational Management Language Analysis Accent Assessment Accent Neutralization Accent Adoption CBT Training TOEIC Business English TELECON® Phone Test CBT Pronunciation Power Familiarity with US/UK Culture Testing Services Assertiveness Skills Rebuttals Persuasion Techniques Stress Management Team Building Reporting Managing Difficult Customers Basic Telephone Etiquettes Duration :- 200 Hours

Customer Service Training
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Category : Other Certificate Courses
Degree : Certificate
Mode : Full Time
Medium : Campus
Level : Certification

Courses Offered :- Situational Management Managing Difficult Customers Sympathy" vs. "Empathy" The "Customer is always right" Stress Management The forbidden phrases of customer services Working towards "Customer Delight" Persuasion Techniques "Aggressive" vs. "Submissive" vs. "Assertive" Sample situations Duration : 32 Hours

Cross Cultural & Diversity Training
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Category : Other Certificate Courses
Degree : Certificate
Mode : Full Time
Medium : Campus
Level : Certification

Courses Offered :- Major Cross Cultural differences between East and West Overview to History Overview to Geography Overview to Government Global Business Values Sample Situations Duration: 32 Hours

Global Business Etiquettes
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Category : Other Certificate Courses
Degree : Certificate
Mode : Full Time
Medium : Campus
Level : Certification

Courses Offered :- Major Cross Cultural Differences between East and West Difference in Values Our way and the Correct way Being Politically correct Sample situations Duration: 24 Hours

Personality Development
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Category : Other Certificate Courses
Degree : Certificate
Mode : Full Time
Medium : Campus
Level : Certification

Courses Offered :- Confidence Building Cross Culture and Diversity Training Persuasion Skills The Assertiveness Model Team Building Body Language Duration: 40 Hours

Communication Skills Training
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Category : Other Certificate Courses
Degree : Certificate
Mode : Full Time
Medium : Campus
Level : Certification

Courses Offered :- "Aggressive" vs. "Submissive" vs. "Assertive" "Sympathy" vs. "Empathy" Managing Difficult Situations Managing Difficult Customers Forbidden Phrases Body Language Duration: 24 Hours

Behavioral Training
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Category : Other Certificate Courses
Degree : Certificate
Mode : Full Time
Medium : Campus
Level : Certification

Courses Offered :- Cross Cultural Orientation Difference in Values Diversity Training "Aggressive" vs. "Submissive" vs. "Assertive" "Sympathy" vs. "Empathy" Managing Difficult Situations Managing Difficult Customers Forbidden Phrases Body Language Duration: 32 Hours

Customer Relationship Management (CRM)
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Category : Other Certificate Courses
Degree : Certificate
Mode : Full Time
Medium : Campus
Level : Certification

Courses Offered :- Assertiveness Model Managing Difficult Customers Situational Management Persuasion Techniques Forbidden Phrases Reporting Duration : 24 Hours

Management Information Systems (MIS)
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Category : Other Management Diploma Courses
Degree : Diploma
Mode : Full Time
Medium : Campus
Level : Diploma

Courses Offered :- Basic Statistics Basic MS-Office Dashboards Data Interpretation Date Reporting Duration : 24 Hours

Marketing & Sales Training
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Category : Marketing
Degree : Certificate
Mode : Full Time
Medium : Campus
Level : Certification

Courses Offered :- "Aggressive" vs. "Submissive" vs. "Assertive" Persuasion Techniques Forbidden Phrases Managing Difficult Customers Situational Management Case Studies Duration : 24 Hours

DMAIC Six Sigma Quality
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Category : Certificate Courses
Degree : Certificate
Mode : Full Time
Medium : Campus
Level : Certification

Courses Offered :- What is Six Sigma? Introduction to Quality Statistical Tools Required for Six Sigma DEFINE MEASURE ANALYZE IMPROVE CONTROL CHARTER and Working with Projects Case Studies Duration : 40 Hours

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