Important phone etiquettes
Etiquettes are important; they give the world an introduction to your personality. There have been certain rules laid down by the society which should be followed to give a pleasing picture of yourself. There are etiquettes and rules to be followed at home, in a playgroup, at school on the dining table, in the office at other workplaces, even in cinema halls and clubs and on the roads too. Similarly, there are certain etiquettes which should be kept in mind while talking on the phone.
Always identify yourself at the beginning of all calls – whenever you pick up the phone to identify yourself as this saves a lot of time but a word of caution here Rules and laws change with time and circumstances whereas the above-mentioned rule came under “good manners” and still does but it is not very practical suggestion in this day of stalkers and anti-social elements trying to locate you. So this etiquette must be followed but with a little caution.
Be sensitive to the tone of your voice-yes be sweet on the phone, but here again you can divert from this and be really rude if you feel and know that the person on the other side is trying to harass you.
Think through exactly what you plan to say and discuss BEFORE you place a call. Yes, because this not only saves a lot of time and money but also a lot of annoyance, not everyone has time to waste in telephonic conversations so it will be good if you conveyed your message without taking up a lot of the other person’s time
Do not allow interruptions to occur during conversations. Talk from a place where you are alone and without anyone to disturb you between your conversations, especially children should not be allowed to interfere,
Especially when leaving messages, speak clearly and slowly. Even otherwise be very clearly audible, speak very clearly because the other person should be able to understand what you are saying, it’s very harassing to keep on asking someone what he is saying or that he is inaudible.
Always speak into the telephone receiver with an even and low tone of voice—for the same reason for clear speech and audibility keep your voice even and low pitched.
Build the habit of always turning off your cell phone ringer when entering a meeting, restaurant, theatre, training class, or another place –this is important because it affects and disturbs the common public at large who are being attentive to something else.
Ask before putting a caller on hold – ask him if it’s ok for him to wait, will he please be able to wait while you take the other call especially if it’s from someone important ‘
And at the end a request though it is not exactly a telephonic etiquette it is social etiquette which involves the use of a mobile phone, l please refrain from acting busy with your mobile while on a social visit. It is so insulting for a person whom you are visiting or who is visiting you, to see you looking into the screen of your mobile, fingers typing fast and your head bent while the other person is trying to make conversation with you.
Image source: stevepb